Do you have a self-hosted site and also are a proud member of CommentLuv Premium?
Recently I installed JetPack on this site thinking, "wow, look at all the freebies I get with this plug-in". I let it run for quite a few weeks. Then I noticed, no comments were coming in, so this past weekend I went on a search for answers.
When viewing my site and clicking on reply, it was not my CommentLuv Premium box that showed up, just a plain white box. Where did my CommentLuv go? I checked my plug-in installation page and even went through my settings. All seemed to be good. Still no Luv. I searched the forum for members of CommentLuv Premium and found someone else was having the same issue, but when viewing the thread, that person did not give enough information in the support forum for an answer to be posted.
Still discouraged, I sent in a support ticket in the member center, which I would like to point out that it was late afternoon on a Sunday and I didn't expect to get any answers for 24-48 hours.
Rather than get up from my computer and wait a couple days, I started thinking over what changes that I had made recently. "Wait a minute, I recently added JetPack and there is a comment system within it, could that be the problem"?
Knowing very well that if I de-activated JetPack and that wasn't the fix I needed, I could always re-activate. The de-activation did not help. "Well, why not just delete it, a person can always re-install as the steps in configuration are simple". So I did.
I do have a page cache plug-in on my site and was wondering if that also might be an issue. So back I go to the member forum in CommentLuv. Hoorah! A straight-forward answer that told me the last step I needed to take. It stated, if you have recently upgraded your plug-in and have completed the configurations, go to your page cache and empty it. After taking this last step, my CommentLuv Premium box was back under the reply button.
Back to that support ticket I sent on Sunday evening. I was blown away to be up at 5:00 a.m. Monday morning and find a reply from the author of CommentLuv in my inbox. Now is that service and support or what? Thank you Mr. Bailey, and I wanted to share with all of you that might be CommentLuv Premium owners and members what Andy said;
The steps that I took were correct to fix the issue and CommentLuv Premium does not work with Jetpack.
Now, I did not write this article to offend WordPress.com or the authors of Jetpack, as it does have some interesting features. I wrote this article because in the CommentLuv forum, others were finding the same issue. There are probably alot of you that haven't even noticed the problem yet. I would also like to recommend that you read this article by Vernessa Taylor posted on Coach Notes Blog last fall concerning what she had found using Jetpack. (She is a member of CommentLuv Premium). It is also worth your time to read the 87 comments and counting on that article.
All things considered, this was a bit frustrating at one point, but was easily fixable, and I wanted to reach out to anyone who is having this issue.
Final note on CommentLuv Premium
Personally, I luv it (no pun intended). It totally fits my needs for my site. Anyone can comment on this site, but if you are a member, you possibly can put a link or links to your recent posts in your comment plus enter your Twitter name for others to follow. Neat right! Also, let me say again, Andy Bailey is always working on this plug-in to make it even bigger and better, the service and support is second to none, plus sometimes Andy likes to toss out some great freebies on Tasty Tuesdays.
Andy Bailey, thank you for everything you do. I am proud to be a member of your CommentLuv Premium community, and look,
there is my CommentLuv box down below, in its rightful place!